How Insurance and Financial Services Providers Can Benefit From Digital Ink Technologies

Universal digital ink technology is changing the face of innovation for various companies and organizations in the insurance and financial services sector. In the Digital Stationery Consortium (DSC) Use Cases Case Study titled “Expanding the Power of a Human Signature in the Digital Financial World,” we examine how digital stationery solutions can deliver significant benefits to insurance and financial services firms.

Digital ink-enabled digital stationery solutions have the potential to support more efficient digital processes to enable a high level of customer service, fraud reduction and increased productivity.

Image Courtesy of Wacom.

The case study highlights opportunities including:

  • Completing application forms interruption-free, digitally, during a customer meeting.
  • Reducing paperwork to increase productivity and improve customer service.
  • Minimizing back-office paper handling to improve efficiency and accuracy.
  • Reducing insurance fraud by preventing changes to digital signatures

Download the case study today to learn how DSC Contributor Members E Ink, Montblanc, Fujitsu Computing Client Limited, Samsung, Wacom and other leading companies with a passion for writing, drawing, and technology, are using the universal digital ink technology framework known as WILL™ (Wacom Ink Layer Language) to ensure new digital stationery experiences all work universally across software, hardware and applications regardless of the platform.

Watch full video interview here

Please briefly introduce your company.

We at E Ink are the pioneers and commercial leaders in the ePaper technology industry. Based on technology from MIT’s Media Lab, E Ink has transformed and defined the eReader market and is redefining the digital pen input device, signage, architecture and design, mobile, wearable and retail industries with its unique ePaper technology. Our company has enabled a new multi-billion dollar market in less than ten years, and E Ink is expecting to be an even more substantial influencer in many business verticals.  Through our collaboration with the DSC, we look forward to creating digital ink advancement opportunities that benefit the digital stationery industry.

What areas of expertise do you bring to the Digital Stationery Consortium?

E Ink wants to enable new forms of creativity and develop products that were never before possible without an underlying universal digital ink framework. Our corporate philosophy is to deliver ePaper displays that create revolutionary products, user experiences and environmental benefits for our customers through advanced technology development. E Ink’s ePaper technology allows product designers to leverage the power of data management to update information in real time with ultra-low-power consumption in various applications. For instance, there are E Ink display-based smart bus stops in remote areas that show bus schedule information solely powered by solar panels, electronic shelf labels that save retailers from replacing paper price labels physically, and medical devices that enhance better medication adherence. Our solutions have allowed developers to put displays in locations never before possible, enabling devices to communicate information in the growing world of IoT. By working with together with our fellow DSC members, we can help create new possibilities that help advance the digital stationery market.

What types of market trends are emerging out of the new digital stationary market?

Education, digital content management and advanced writing and notetaking are all trends that are evolving to shape the digital stationery market. According to studies, notetaking helps students learn and retain information more effectively. For instance, E Ink’s ePaper display enabled devices with writing capabilities offer users an experience that closely mimics paper. E Ink displays provide the look, feel and experience of writing on a paper notebook but add the benefits of digital content management. With the latest improvement in writing speeds, E Ink’s technology enables users to enjoy writing and reading at the same time.  Unlike other displays, reflective and wide-angle viewing properties of ink on paper ensure that the screen does not shine light directly into user’s eyes, creating eye fatigue. Our displays only use power to change an image, not to maintain it, resulting in better battery life over displays that require continuous power, such as LCD-based devices.

E Ink is committed to driving the continuous advancement of writing capabilities on ePaper displays. We hope to drive the movement from writing on paper to the digital medium. By working together with our ecosystem partners, E Ink aims to provide the best digital reading and writing solutions to users

What is the digital stationery market’s impact on E Ink’s business and products?

E Ink believes there are an untapped multi-billion dollar market opportunities in digital pen input devices with E Ink display to create the best digital writing experience products. Through our collaboration with the DSC, we are working with different Consortium members to identify how to advance the user experience. As a leader in ePaper technology, innovations in universal digital ink technology using the Wacom Ink Layer Language (WILL) are an essential part of creating new digital stationery market use cases. We want to enable new forms of creativity and develop products that were never before possible without an underlying universal digital ink framework. By working together, the DSC helps create these possibilities.

Why should companies become members of the DSC?

Anyone looking to create digital pen input products or software related to digital pen input should join the DSC. The DSC provides unparalleled opportunities to build universal digital ink technology solutions that create a new digital stationary market.

The benefit of networking with other members within the DSC provides companies, academics, researchers and developers the ability to make connections. Also, members can participate the consortium’s work groups, alongside members that are leaders in stationery, mobile, cloud computing, education and more.

What other types of companies benefit from joining the DSC?

Companies that in some way, shape or form use digital ink should join the DSC. Also, the DSC offers a unique promoter membership opportunity to start-ups and academics interested in joining. The research and developer communities are an essential part of developing the digital ink industry, and the DSC recognizes that their innovation and experience will help to identify and create new digital stationery use cases. Plus, the membership fees for the first year are waived for companies that qualify.

Every company that joins the DSC benefits from the collaboration, as each company offers different insight and viewpoints into universal digital ink technology. It is extremely valuable to have multiple companies from various backgrounds establishing a universal digital ink technology framework that will not only benefit their company and customers but society as well.

Watch full video interview here

Please introduce yourself briefly.

I’m the Chairman of the Digital Stationery Consortium (DSC), and the president and CEO of Wacom. Wacom is the founding member DSC for promoting the adoption of digital ink and development of the digital stationery market. Our vision is to make the world a more creative place by serving people’s passion for expressing new ideas. Businesses often change, but the human drive for innovation and inspiration do not. Wacom is committed to advancing how technology can serve the people and their creativity. The DSC is an example of how we embrace that vision.

How will the DSC create a universal digital ink framework?

The objective of the DSC is to establish digital ink as universal, open and smart content format by promoting and managing digital ink formats based on WILL™. WILL’s digital ink technology ensures cross-compatibility of ink data, allowing businesses and consumers to freely communicate and collaborate across digital devices, operating systems, hardware platforms and cloud services. A universal framework will benefit how artists design; how documents are made and stored; and how musicians share their scores and music, and so much more.

Why is market innovation important?
For digital stationery to become mainstream, it is vital that we make digital ink technology a truly open, universal and smart content format. Companies cannot innovate across the ecosystem alone but need a diverse set of partners that support each other. Our membership reflects this diversity with members that include industry leaders in both consumer electronics and the stationery market as well as researchers, developers, and academics that are leading initiatives to advance AI, AR, VR. In the DSC Work Groups, companies across industry come together to identify how to harness and develop the power of digital ink to serve creative minds most naturally and intuitively.

How does universal digital ink framework help advance this new market?

Traditionally, digital ink applications have been limited to a certain group of people such as artists, designers, and creators. Yet, there are seven billion people around the world, and almost all of them use ink, but they do not all necessarily use computers. Also, digital devices cover about a third of the world’s population, but two-thirds are not always affordable for them. By making digital ink a universal technology, we hope to change the way that everyone can use digital-ink through digital stationery products, applications, and services. Digital stationeries can reach a broader user base as more intuitive and affordable solution in the future.

What is Digital Stationery’s impact on business and products?
With cloud technologies and IoT, we can make digital ink travel around the world without any boundaries. Also, we can connect the world more closely on a real-time basis either in a social network or enterprise workflow. It is the time to explore new breakthroughs in a broad range of industries such as education, healthcare, finance, or entertainment. By working together, the DSC explores new concepts, models, architectures, and applications that will help schools, families, artists, and business to create and collaborate with new ideas.

Would other types of companies benefit from joining the DSC?
WILL is an open digital ink standard for promoting the evolution of digital stationery. Anyone who joins DSC will have full access to WILL and the development community for digital ink. This community is an opportunity not only to build relationships across a range of industries but also to build a broad range of cross-platform solutions for the future.

In short – any company would benefit from joining the DSC. Any industry and businesses which are using pen and paper today for work for the home should be the beneficiary of digital ink. Any companies in the contents, publication, and services will benefit from the DSC. There is still a lot to do in the industry, but I feel very proud of how our partners are creating this movement together. In fact, this is a historic opportunity to add a new dimension to the IT industry.

MEMBER SPOTLIGHT: Interview with DSC Contributor Member Montblanc

Watch full video interview here

Please introduce yourself briefly.

I’m currently a member of the Digital Stationery Consortium (DSC) Board of Directors, Vice Chair of the DSC’s Customer Use-Cases Work Group, and the Associate Director of New Technologies at Montblanc, where I focus on the digital products business. Montblanc represents the heritage of 110 years spent focusing on the beauty of writing. We firmly believe that writing in your own hand with high precision writing instruments, perfect ink, and beautiful paper will always be a human desire. Three years ago, we started our digital product journey at Montblanc. As we look to innovate our product areas around digital implementations, the DSC is a good place to ensure that we are part of driving this development.

What is Digital Stationery’s impact on Montblanc’s business and products?

At Montblanc, we talk a lot about the “golden triangle of writing.” The golden triangle of writing consists of a writing instrument, paper, and the ink itself. However, we see digital technology becoming an essential part of the triangle. The digital world is so ingrained in the lives of the next generation of users that we cannot neglect it. Rather, digital is becoming a tremendous part of our business.

As we look at digital offerings, we see that digital ink is really smart data; paper becomes another digital surface, like a tablet or a smartphone; and the writing instrument is the only thing that because of its tactility remains more or less the same. So for us, it’s very important to establish a universal digital ink framework, and become as well-known for our digital ink applications as we are with traditional ink, writing instruments, and paper. Montblanc is renowned for its ability to make the most exclusive ink in the world, and we are striving to make this happen for our digital ink applications as well.

Montblanc has joined the Digital Stationery Consortium (DSC) at Contributor level. What first brought you to the DSC, and why did you decide to become a member?

There are a couple of reasons Montblanc joined the DSC. Paper is not permanent. But, you can find paper everywhere, and you can write and express your thoughts everywhere. If you look at digital ink in this context, it is much harder to have it act as ubiquitous technology. There are different digital ink standards, devices, and writing instruments. So our ambition as a DSC Contributor member is to innovate around the analog world’s classic stationery set – ink, paper, and writing instrument – by bringing it into the digital world.

Would other types of companies benefit from joining the DSC?

The future of digital ink is so broad that there shouldn’t necessarily be a restriction on the number or types of companies joining the DSC. It makes sense for a wide range of companies to band together to make digital ink a universal framework, including startups, which are known for their innovative ideas, academics, which are part of the research community, and corporations, like Montblanc, that can turn innovations into reality on a global scale.

It is also fitting to have cross-industry collaboration from traditional stationery providers of writing instrument, paper, and ink, as well as technology, hardware, software, and cloud service providers that are working to improve how we use devices, digitizers, digital pens, and more.

You are currently the vice chair of the DSC Customer Use-Cases Work Group. Please tell us a little bit about what the group is working on and who should get involved?

In the Customer Use-Cases Work Group, we are interested in emerging digital ink components, applications, and services. For the time being, we are actively focusing on the use-case of note-taking. Now that we have digital ink, we can explore new ways to “take notes” within digital, augmented, virtual and animated worlds, while retaining the analog ability of traditional ink, writing instruments and paper notebooks. The Use-Cases Work Group is focusing on finding new universal digital ink use-cases and combining them with new technologies, like artificial intelligence, which is rapidly evolving.